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Jobcentre plus What exactly is it

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Our key objectives are to: Increase the effective supply of labour by promoting work as the best form of welfare and helping unemployed and economically inactive people move into employment. Work towards parity of outcomes for ethnic minority customers. Pay customers the correct benefit at the right time and protect the benefit system from fraud, error and abuse. Provide high-quality and demand-led services to employers, which help fill job vacancies quickly and effectively with well-prepared and motivated employees. Help people facing the greatest barriers to employment to compete effectively in the labour market and move into and remain in work. Improve continuously the quality, accessibility and delivery of services to all customers. Ensure that people receiving working age benefits fulfil their responsibilities while providing appropriate help and support for those without work. Increase Jobcentre Plus’s overall productivity, efficiency and effectiveness.

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