Monday, October 05, 2015
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Job Centre Plus Head Office

How to make a formal complaint

Stage 1

Get in touch with the person you have been dealing with. Tell them, or their manager, your complaint.

We will aim to send you a full reply within

10 working days of getting your complaint.

We hope you will be happy with that reply.

Stage 2

If you don't settle your complaint at stage 1, get in touch with the District Manager for where you live. Anyone in the Jobcentre, contact centre or benefit delivery centre can tell you who the District Manager is.

This manager will make sure your complaint is looked at again, and they will let you know what will be done. We aim to reply to complaints at this stage within 10 working days of getting them.

Stage 3

We will settle most complaints at stages 1 or 2. However, if you're still not happy with the answer you get at stage 2, you can write to our Chief Executive:

Jobcentre Plus Chief Executive

6th Floor, Caxton House

Tothill Street. London SW1H 9NA